Reviews of The Ritz-Carlton, Dubai 5 stars

The hospitality

The hotel was beautiful, clean and location was great. The hotel staff all amazing! The rooms were clean and relaxing.

Hotel location is great, beautiful garden and beach. The service is perfect and staff is really attentive, the best hotel choice.

N/a.

One of the best hotel we stayed in. Fully deserves 5 stars and even exceeds it. Very friendly and helpful staff, ideal services, great breakfast. Highly recommending!

Nothing

This is our first time staying at the Ritz Carlton JBR. We have been fortunate to stay at different hotels in Dubai over many years and this by far is our favorite. The staff are what makes this hotel extra special. The Ritz Carlton is an oasis of calm on an otherwise very busy strip within Dubai it's has the benefit of being directly on the beach too. Special mentions for Sebastian at front desk, Fawaad at front of house valet, and Yaraa from the caravan. All gave us memorable top quality service.

Some small things have changed since our last stay. They have replaced the in-room coffee machines with a different brand and a difference system entirely they used to use the Nespresso system which was excellent and had a range of coffees available for you to sample. The new machines only seem to have two varieties dark roast decaffeinated which is a poor choice really I understand why they have changed because these new machines use a paper-style capsule which is obviously better for the environment however the taste of the coffee is poor. The rooms are starting to look slightly dated although they are cleared to an immaculate standard they are just starting to age things like the runner for the sliding door in the bathroom was loose or broken and the door kept coming off the track no huge issue just something you notice. Since we had a fantastic deal my opinion on it would likely be different to someone who had paid thousands of pounds more to stay in the same room. You stay at the Ritz Carlton in order to receive excellent service and a great quality of accommodation and food as well as beach facilities and pools. The location cannot be faulted the fact it has its own private beach as well is a real benefit surprisingly Dubai has limited coastline hence why they built the palm. Having stayed on the Palm previously I never liked the fact that you were quite isolated and there were few options in terms of options outside the hotel the Risk Colton however is at the beginning of JBR which is a long stretch has many restaurants other hotels and with the Ritz Carlton's dine around option you can visit other hotels and eat at their restaurants which is a fantastic concept we did not however try it because quite frankly we will perfectly happy with the choice within the hotel itself.

Nothing it’s outdated and need improvements and modernisation they are 20 years behind.

Old and outdated not clean

Breakfast was amazing. Pool facilities great. Room size tremendous.

Pillows were terrible.

Beautiful and luxurious hotel but needs renovation as it is old

The room was expensive for the old furniture but honestly the furniture is clean

Locstion. Family friendly facility, Pool side staffs and their guest engagement, fantastic birthday surprise for my girls. Gentermants at the door were always friendly and welcoming thank you

Food could have been better, some of front desk team could have been more engaging and friendly

Beautiful hotel and amazing staff. Lots of great facilities, and close to the Dubai marina - you could walk if it wasn`t hot ! Rooms nice and large, spotlessly clean, fabulous breakfast. A genuine luxury hotel.

Nothing - other than the heat but that was our fault for staying over in Dubai in August !

Everything ! the hospitality was out of this world!! We always go back there thank you Kishore 🙏🏽, Mariam and the GM honestly so so happy I will always be coming back here. I just feel at home the best of the best well done team I wish I could with them a 💯

Beautiful hotel. Less modern than newer Dubai hotels but we really liked it. Very clean, nice rooms, amazing breakfast. Pool area was good. Beach was lovely.

The dinner at the Blue Jade restaurant was very disappointing

Spacious rooms and lots of amenities.

The staff at the Ritz Carlton were always polite, helpful and went above and beyond to make our stay as special as possible.