Reviews of Novel Hotel City Center 4 stars
Hamdan Street, Abu Dhabi, United Arab Emirates
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Mr. Omar, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Omar, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewAll is good only 🚗 parking is not ablevbale
Parking
Dear Mr. Mukesh, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Mukesh, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure … Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewpool
curfew specifically this summer
Dear Mr. Kim, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Kim, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation good. Nice property
Nothing. All good
Dear Mr. Anthony, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Anthony, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaffs and management attitude towards customers. Friendly and approachable.
Nothing
Dear Ms. Jane, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We always assured that it’s always been our foremost aim to provide our guest with maximum satisfaction. I will pass along your feedback to the entire team. Once again thank you and looking forward to welcome you back at Novel Hotel. Regards, Lee Day- Front Office Manager
Dear Ms. Jane, Thank you for staying at Novel Hotel City Center and for posting your positive comments. It is always our pleasure to hear guest feedback. We are pleased to know that you are extremely happy and enjoyed at our hotel. We alw… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLovely stuff
Dear Mr. Edward, It was our privilege to have you staying with us and I am delighted that you were pleased with our services and facilities. I will convey your words of appreciation to the entire staff for their exceptional service. We hope we will have the pleasure of having you again at Novel Hotel. Best regards, Lee Day- Front Office Manager
Dear Mr. Edward, It was our privilege to have you staying with us and I am delighted that you were pleased with our services and facilities. I will convey your words of appreciation to the entire staff for their exceptional service. We hop… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewGood
Dear Mr. Atikur, Thank you very much for choosing to stay at Novel Hotel and for taking the time to write to us. I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. Looking for the pleasure to welcoming you back to Novel Hotel. Thank you and best regards, Lee Day- Front Office Manager
Dear Mr. Atikur, Thank you very much for choosing to stay at Novel Hotel and for taking the time to write to us. I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. Looking … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewPick up vehicle at the airport.
No consideration for regular customer
Dear Mr. Mustapha, Thank you for taking the time to express your opinion. We apologize for the inconvenience you faced on your recent stay with us. I was trying to reach out with you to exactly find out what happened in order to address it accordingly. but you cant be reach. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely yours, Lee B. Day- Front Office Manager
Dear Mr. Mustapha, Thank you for taking the time to express your opinion. We apologize for the inconvenience you faced on your recent stay with us. I was trying to reach out with you to exactly find out what happened in order to address it … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe room size and the cleaness
The parking is paid and the mattress, belows are not comfortable.
Dear Mr. Musab, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Musab, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure t… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation!
80’s old furniture! Poor mattress! Hardly any amenities! Paper cups! No parking in the hotel!
Dear Mr. Naeem, All your comments have been communicated to the concerned head of department and all shortcomings have been addressed and appropriate actions have been taken. I hope this one-time experience will not mark your impression of Novel Hotel City Center. We would very much welcome the opportunity to regain your confidence in our Hotel for your next visit and rest assured that no efforts would be spared to make your next stay at Novel Hotel memorable and pleasurable. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Naeem, All your comments have been communicated to the concerned head of department and all shortcomings have been addressed and appropriate actions have been taken. I hope this one-time experience will not mark your impression o… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewin general all was good , but room location was not good because of low rate
Choosen location and car park
Dear Mr. Nassar, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Cristina Samson Front Office Supervisor
Dear Mr. Nassar, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location is accessible. It has a to go where you wanna eat especially if its on a budget friendly and family meal and convenient if you wanna buy some necessity. Its near to all.
Bad experience on reception. The hotel was incomplete with regards to thr basics, ex. Toothbrush, slippers, towels. You have to request it. Check in time was 2pm. We are 4 person, but the basic necessity was only 1 big towel each room. We availed 2 rooms for us. The 2nd room they say they will call if its available. But unluckily, wr have to follow up with them until 5pm it was given. This is the worst hotel experience.
Dear Ms. Donna May, All your comments have been communicated to the concerned head of department and all shortcomings have been addressed and appropriate actions have been taken. I hope this one-time experience will not mark your impression of Novel Hotel City Center. We would very much welcome the opportunity to regain your confidence in our Hotel for your next visit and rest assured that no efforts would be spared to make your next stay at Novel Hotel memorable and pleasurable. Kind Regards, Cristina Samson Front Office Supervisor
Dear Ms. Donna May, All your comments have been communicated to the concerned head of department and all shortcomings have been addressed and appropriate actions have been taken. I hope this one-time experience will not mark your impressi… Show more