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Reviews of Novotel Abu Dhabi Al Bustan 4 stars

Sheikh Rashid Bin Saeed Street / (Airport Road)/ Rabdan Street (29th Street), 95208 Abu Dhabi, United Arab Emirates

#88 of 156 hotels in Abu Dhabi

Guests' Choice

Review score

Based on 6557 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.1

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 4 September 2025

    7.0
    I can highly recommend
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast and bed was super good

    Very good looking and accessible to everything

    Stayed in August 2025

  • Reviewed: 3 September 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Maintenance

    .

    Stayed in September 2025

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Renovation work was ongoing in lobby, but we were not disturbed by noise.

    Great staff comfortable rooms and a decent price.

    Stayed in September 2025

  • Reviewed: 30 August 2025

    7.0
    Not good
    • Business trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    I’m frequent traveler. This time the AC wasn’t working in good way they fix it to 20 C and it is not good I talked to them 2 times and nothing changed

    Location

    Stayed in August 2025

  • Reviewed: 27 August 2025

    7.0
    Summer Staycation
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 1 night

    Reception does not either answer or only after calling several times. The operator was prompt to answer though and kept connecting he call

    Room was clean. Location is very good, access to the hotel is easy. Also, only complementary tea was in the room, suggest keeping coffee as well

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Sadly during our stay they had problem with the AC. Whole hotel AC was sadly not good, and that was still summer time. But otherwise hotel was nice. Would still come back to stay

    The location, and the staff was very accomodating.

    Stayed in July 2025

  • Reviewed: 25 August 2025

    6.0
    No ac
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The aircon low

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Staff are Supportive and cooperative
    • Leisure trip
    • Family with young children
    • Suite - Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    Clean and easy to deal with Staff are Support and cooperative

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Good, but can be much better
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Currently the lobby is under renovation, but it feels rooms need it more. The room feels tired, with stains on the walls ( maybe from kids ) and chipped wood on the table, but still safe to use. As well it's better to have more front desk staff during rush hours. The staff is wonderful and does everything quickly, but it's hard to avoid a queue of people checking in and out with only 2 people on the floor.

    Nice staff, good location, simple check in, comfortable bed and beautiful city view in the room ( if you get lucky )

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    I’m a bit disappointed as the room given to me was not properly clean and the toilet flush is not working I reported it
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nice pool area and good for staycation

    Stayed in August 2025

  • Reviewed: 18 August 2025

    7.0
    Good stay
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Switches in room were not working and pool facility not guided properly leading to overcrowding, breakfast not included veg option and wait for omlete too long

    Bed were comfy and room were spacious.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    6.0
    My kids had fun in the pool.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The bathroom bathtub shower was broken and water was leaking, the sofa bed was very poor quality, too much spring uncomfortable to sleep. There were no toiletries available, had to call n ask for it. Only 1 bottle of water was available, had to call n ask. The cooling was set to 20 degrees lowest. Based on the hot n humid weather it took a long while for the room to cool.

    I liked the location, staff.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    The hotel facilities were great. The room was spacious and clean. A great place to stay when visiting Abu Dhabi. The sta
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The room in the morning had a weird vibration like if someone was drilling. Woke me up and couldn’t go back to sleep. There was also lights that didn’t work and had a sound even if they were turned off. Also the room next to us had a few kids and they were extremely loud.

    The property was wonderful, great location and comfortable. Staff was also very nice.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    7.0
    Good hotel for a short stay near Yas Island or/and near the airport
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 2 nights

    There was an area in renovation. Waiting time to check in was long despite only a few of people checking in (at 1am).

    Cheap and convenient if you need one night not too far from the airport. It is also close to Yas Island, with all the kids activities (Waterwold, Warner Bross, etc...). The swimming pools are nice and for all ages (3 areas, even adapted for babies).

    Stayed in July 2025

  • Reviewed: 8 August 2025

    8.0
    Like the hotel and the staff behavior
    • Business trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Serving alcohol in the pool with family

    Great food and clean

    Stayed in June 2025

  • Reviewed: 7 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Not clean, bathroom had broken things

    Comfy , affordable , good breakfast

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Pillows are very firm for my liking

    The reception and locstipn

    Stayed in July 2025

  • Reviewed: 4 August 2025

    6.0
    Average
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Very slow service. The rooms were dingy and not clean. Had to change the room. In room facilities were very limited.

    Location

    Stayed in July 2025

  • Reviewed: 3 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    2-Night Stay We stayed at this hotel for two nights and overall, it was a pleasant experience. The location is excellent, and the car service was very convenient. Most of the staff were friendly and helpful. However, we did have a few issues with the room service. I tried calling multiple times over two days, but the line was always busy. When the room was cleaned, it wasn’t done thoroughly, and they didn’t replace used or finished items. Even when we requested replacements, it took a long time to receive them. With some improvements in housekeeping and responsiveness, this hotel could offer a much better guest experience.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    AC not working good room was hot even AC setpoint temperature was 18C and room temperature 26c was AC Not working good

    Location

    Stayed in August 2025

  • Reviewed: 29 July 2025

    6.0
    The staff were not very friendly
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had a strong smell

    Beds were comfortable

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    value for money
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night

    sofa bed for the kids not good, room is bit small, amenities provided in bathroom not upto bar, no minibar,

    breakfast, spa,room service,car booking, night club inside the hotel,, bar and restaurant

    Stayed in July 2025

  • Reviewed: 25 July 2025

    7.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness.. there were hair in the room, it wasn’t cleaned properly.

    Location, the hotel is in a very clam and quite locality

    Stayed in July 2025

  • Reviewed: 25 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    some staff are really friendly, but overall it's fine only check in process r not that much organized we have to wait for long time.

    Stayed in July 2025

Showing 1 – 25

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