Reviews of Kempinski Hotel & Residences Palm Jumeirah 5 stars
The Crescent West, Palm Jumeirah, Dubai, United Arab Emirates
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Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewThe apartments were spacious Breakfasts had a good variety
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewexcellent location, hotel apartment well decorated, spacious and comfortable with ocean view. staff was amazing especially ladies in red and majeeb ur Rahman was extremely helpful
nothing about this property that I did not like
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very clean, and the staff were extremely nice and friendly. The location was also excellent, making it easy to get around. Overall, a great stay!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewwould like to extend my heartfelt thanks for the exceptional experience we had during our stay. Your hospitality, attention to detail, and genuine kindness made our visit truly unforgettable. A special thank you to Kamal and Lidia for their warm welcome and impeccable service at breakfast each morning. Your smiles and care set the tone for our days. We are also deeply grateful to , Ahmed Ben Mahmoud, Mohamed ( valet) , the teams at Brunello and Vilamori restaurants—your professionalism and graciousness elevated every meal into a memorable occasion. To the housekeeping staff: thank you for your dedication and discretion. Our room was always immaculate, and your thoughtful touches did not go unnoticed. And finally, our deepest appreciation to the wonderful Melina. Her professionalism exceeded all expectations. From the day before our arrival to the very last moment of our stay, she accompanied us with grace, efficiency, and genuine care. Her presence made a remarkable difference. We will gladly return, as we truly loved everything about our experience. Warm regards,
Tout est excellent
Dear Mrs. Rafia, Thank you for sharing your valuable feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and I will personally thank Kamal, Lidia, Ahmed Ben, Mohamed, Milena and the entire team for exceptional service. We are looking forward to welcoming you back at any time and please do not hesitate to contact our dedicated team of Ladies in Red if you need any help. Kind regards, Hani Selim General Manager
Dear Mrs. Rafia, Thank you for sharing your valuable feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and I will personally thank Kamal, Lidia, Ahmed Ben, Mohamed, Milena and the entire tea… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe friendliest staff welcomed us. The rooms were immaculate and the sea view magnificent. We spent about 4 hours in the pool in the very well-kept garden - so refreshing in the summer heat, with a draft beer in hand by the pool bar! Dinner by the Vilamore restuarant with a view across the Dubai skyline is highly recommended. And the breaksfast buffet did not disappoint either!
Nothing
Dear Mrs. Annelize, Thank you for sharing your honest feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of Ladies in Red if you need any help. Kind regards, Hani Selim General Manager
Dear Mrs. Annelize, Thank you for sharing your honest feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward to welcoming you back at any time. Please do not hesitate t… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewOur experience at the Kempinski Hotel & Residences Palm Jumeirah was nothing short of fantastic. The rooms were excellent—spacious and comfortable (Room 523 is the best), and the hotel's location on the Palm offers the best possible view, especially for a spectacular sunrise. What truly set this stay apart was the remarkable hospitality. The entire staff was incredibly friendly and cooperative, making us feel welcome at every turn. We want to give a special shout-out to Milena Chirich (Lady in Red), Ben (Front Desk), Raju (Porter), Mito (F&B - Breakfast Buffet), and Osrakana (Front Desk) for their exceptional service.
The rooms at the Kempinski are great, but the TVs are a disappointment. It's time for an upgrade—the old televisions are not what you expect from a hotel of this caliber, especially when most competitors now offer smart or Android TVs.
Dear Mr. Manu, Thank you for sharing your honest feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and I will personally thank Milena, Ben, Raju, Mito, Orkhan and the entire team for exceptional service. We are looking forward to welcoming you back at any time and please do not hesitate to contact our dedicated team of Ladies in Red if you need any help. Kind regards, Hani Selim General Manager
Dear Mr. Manu, Thank you for sharing your honest feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and I will personally thank Milena, Ben, Raju, Mito, Orkhan and the entire team for excepti… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything was beyond our expectations
N/A
Dear Mr. Mihai, Thank you for sharing your honest feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of Ladies in Red if you need any help. Kind regards, Hani Selim General Manager
Dear Mr. Mihai, Thank you for sharing your honest feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward to welcoming you back at any time. Please do not hesitate to co… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room was located next to the main road and it was a discomforting hearing the sounds of the passing vehicles.
Dear Mr. Al-lawati, Thank you for your valuable feedback. We appreciate you bringing this to our attention as it helps us improve our guest experience, we have well noted your suite preferences and will make sure to take them into consideration for your next visit. Looking forward welcoming you back and providing you with a more peaceful and relaxing stay. Sincerely, Milena Chirich Lady in Red
Dear Mr. Al-lawati, Thank you for your valuable feedback. We appreciate you bringing this to our attention as it helps us improve our guest experience, we have well noted your suite preferences and will make sure to take them into consider… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewPool staff was very nice but the reception staff were arrogant
Its not good value for the money its very outdated hotel Feels like ur in a 3 start hotel
Dear Mr. Uddin, Thank you very much for sharing your experience with us. We appreciate your honesty and valuable comments, which help us improve. We take your feedback seriously, and we are constantly renovating our facilities and improving the quality of our services to ensure the comfort of all our guests. We hope you will give us another opportunity to serve you in the future. We would be very happy to welcome you back to see how your feedback has made a difference. Sincerely, Milena Chirich Lady in Red
Dear Mr. Uddin, Thank you very much for sharing your experience with us. We appreciate your honesty and valuable comments, which help us improve. We take your feedback seriously, and we are constantly renovating our facilities and improvin… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything was superb, top-notch service in all areas, special kudos for Milena and the concierge gentlemens. A great hotel to stay in, whether with family or alone, with quiet surroundings, extremely spacious rooms, and a great pool. The beach and sea are very clean, with a water temperature that allows you to stay inside the whole day.
Pillows are too soft for my taste.
Dear Mr. Vladimir, Thank you for sharing your valuable feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward welcoming you back at any time. Please do not hesitate to contact our dedicated team of Ladies in Red if you need any help. Kind regards, Hani Selim General Manager
Dear Mr. Vladimir, Thank you for sharing your valuable feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward welcoming you back at any time. Please do not hesitate to … Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewOn the water
Construction on the property during morning and afternoon which made it hard to relax or nap and no discount was given in return for this problem from management
Dear Mrs. Nada, Thank you for your feedback. We are glad to hear you enjoyed our waterside location. We are, however, very sorry to hear that your stay was disrupted by the construction on our property. Please know that we are taking your comments seriously. We have shared your feedback with our team and are reviewing our procedures to ensure we better inform guests about scheduled maintenance and address such issues proactively. We truly value your feedback and hope you will consider giving us another chance to provide you with the peaceful and relaxing experience you deserve. Sincerely, Milena Chirich Lady in Red
Dear Mrs. Nada, Thank you for your feedback. We are glad to hear you enjoyed our waterside location. We are, however, very sorry to hear that your stay was disrupted by the construction on our property. Please know that we are taking your… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe pool and the beach!
Every day there was a construction and no one told us about it.
Dear Norah, Thank you for your feedback. We are delighted to hear you enjoyed our pool and beach areas. However, we are very sorry to learn that your experience was impacted by unexpected construction noise. We sincerely apologize for not informing you about this in advance and for any disturbance it may have caused during your stay. We understand how important a peaceful environment is for a relaxing vacation, and we have shared your comments with our team to ensure better communication with our guests about any scheduled maintenance or works. We hope you will consider staying with us again in the future. We would love the opportunity to provide you with the peaceful and enjoyable experience you deserve. Sincerely, Milena Chirich Lady in Red
Dear Norah, Thank you for your feedback. We are delighted to hear you enjoyed our pool and beach areas. However, we are very sorry to learn that your experience was impacted by unexpected construction noise. We sincerely apologize for not… Show more
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThere was a lizard in the room, and i was continuously being blamed by the hotel staff for keeping the doors open.
The manager who came to see us was very rude and unapologetic.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewAmazing quality, very spacious and beautifully designed.
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Dear Mr. Ahsan, Thank you for sharing your valuable feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward welcoming you back at any time. Please do not hesitate to contact our dedicated team of Ladies in Red if you need any help. Kind regards, Hani Selim General Manager
Dear Mr. Ahsan, Thank you for sharing your valuable feedback on Booking.com. We are thrilled to hear that you had a memorable experience with our hotel and we are looking forward welcoming you back at any time. Please do not hesitate to con… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review