Reviews of AUHotel -Zayed International Airport-Located in Transit Area -Onwards Boarding Pass Required
Terminal A - Pier D - Next to Pearl Lounge - Located after Immigration, Abu Dhabi, United Arab Emirates
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewHighly recommend for a layover.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was not applicable. The location is excellent 👌
The size of the room was a little bit small
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewGreat location, perfect if you have a long layover! Now I can travel further without being too exhausted:) Staff is super friendly!
Dear Evgeniia , Thank you for your wonderful feedback! We’re delighted to hear that our location made your journey more comfortable and that our team’s hospitality stood out. We look forward to welcoming you again for another relaxing layover Regards, Birsen Kan Hotel Manager
Dear Evgeniia , Thank you for your wonderful feedback! We’re delighted to hear that our location made your journey more comfortable and that our team’s hospitality stood out. We look forward to welcoming you again for another relaxing layo… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFacilities and staff
Nothing
Dear Chavindie, Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed your stay and that our facilities and team made a positive impression on you. Our staff take great pride in providing helpful and friendly service, and it’s truly rewarding to know that this contributed to a pleasant transit experience for you. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm regards, Birsen Kan Hotel Manager
Dear Chavindie, Thank you for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed your stay and that our facilities and team made a positive impression on you. Our staff take great pride in providing … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery conveniently located in the transit area. Good amenities.
No window to our room. I believe for the price they are charging a window with either apron or city view should be good.
Dear Guest, Thank you for choosing to stay with us and for sharing your experience. We're very pleased to hear that you found our location convenient and the amenities comfortable especially during a long layover, when rest and ease of access are so important. We also appreciate your comments regarding the room view. Please note that due to our location within the airport's transit area, our rooms are designed without windows to meet the structural and security requirements of the terminal. Your feedback is important to us and will be considered as we continue to improve our guest experience. We hope to welcome you again on your next journey through the airport. Warm regards, Birsen Kan Hotel Manager
Dear Guest, Thank you for choosing to stay with us and for sharing your experience. We're very pleased to hear that you found our location convenient and the amenities comfortable especially during a long layover, when rest and ease of… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI had such a great stay here. The staff were genuinely friendly and welcoming, which instantly made me feel comfortable. The room was clean, cosy, and had everything I needed. The bed was super comfortable, too, so I actually slept really well.
The only issue was that some of the facilities listed at the time of booking weren’t actually available. For example, it was mentioned that the hotel provides a shuttle to the departure gate, but when we asked at reception, we were told that no such service exists.
Dear Guest, Thank you very much for your kind review and for sharing your recent experience with us. We're delighted to hear that you enjoyed your stay, felt welcomed by our team, and had a restful night’s sleep. Your positive comments about the cleanliness and comfort of the room are truly appreciated. Regarding your feedback about the shuttle service, please be informed that our hotel does not offer a shuttle to the departure gates, as we are conveniently located within the airport terminal itself. The boarding gates and transfer area are typically only a 5–10 minute walk away, making it easy for our guests to reach their flights without the need for additional transportation. We understand how this may have caused some confusion, and we are currently reviewing our listings to ensure that all service information is accurate and up to date. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Birsen Kan Hotel Manager
Dear Guest, Thank you very much for your kind review and for sharing your recent experience with us. We're delighted to hear that you enjoyed your stay, felt welcomed by our team, and had a restful night’s sleep. Your positive comments… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery convenient location in the airport for long stopover.
We booked for a 12-hour stay and got room 340. Unfortunately, the room we stayed in and the hallway outside had a strong sewage smell the whole stay. We thought it was temporary but it was actually coming from the central AC. We turned off the fan setting of the AC but we still could smell it. We waited but the smell didn't go. Because by then our little one had fallen asleep we didn't call reception to change rooms. We regretted it as we couldn't sleep as we intended to. On top of that, we can hear loud noises from either upstairs or the back every 15 minutes. We thought that was a housekeeping/storage room when the door/trolley kept banging and we could hear it and feel the shake. In the morning when we checked the floor map, there was nothing at the back of our room, but later we found out that level 4 was the hotel restaurant. Maybe that's why the regular noises. I notified the manager when we checked out, and he was very apologetic about it. We were unlucky with this one.
Dear Zhou , Thank you for sharing your detailed feedback. We are truly sorry to hear about the inconvenience you faced during your stay with us. The odor issue and the noise disturbances you described are certainly not the experience we want our guests to have, and we regret that this affected the comfort of your stopover. We appreciate you bringing this to our attention and also for informing our manager at check-out. Please rest assured that our team is already looking into both the ventilation system and the noise concerns to ensure such incidents are addressed and prevented in the future. We hope to have the opportunity to welcome you back again and provide you with the quiet and restful stay you deserve. Regards, Birsen Kan Hotel Manager
Dear Zhou , Thank you for sharing your detailed feedback. We are truly sorry to hear about the inconvenience you faced during your stay with us. The odor issue and the noise disturbances you described are certainly not the experience we wa… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe bathroom is well prepared
Convenient
Dear Rana , Thank you for your kind feedback. We’re glad to know you found the bathroom well prepared and your stay convenient. We look forward to welcoming you again. Regards, Birsen Kan Hotel Manager
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery convenient location.
Did not let us check in until our specific time (12am) - we were there at 11:10pm. Rooms are very small but adequate for overnight transit rest.
Dear Nooredin , Thank you for sharing your feedback. We’re pleased to know you found our location convenient for your transit. We understand your concern regarding the check-in timing and room size, and we’ll certainly keep your comments in mind as we work to enhance our guest experience. We hope to welcome you again for a more comfortable stay. Regards , Birsen Kan Hotel Manager
Dear Nooredin , Thank you for sharing your feedback. We’re pleased to know you found our location convenient for your transit. We understand your concern regarding the check-in timing and room size, and we’ll certainly keep your comments i… Show more