Reviews of Grand Plaza Hotel & Wellness 5 stars
Na Maria Pla, 19-21, AD500 Andorra la Vella, Andorra
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBest hotel in Andora. We been many Times for shopping. You feeling comfort from first moment . Friendly reception . Perfect parking underground . Perfect localisation for shopping. We recomended !!!
Dear Guest, Thank you so much for your wonderful review and for choosing us again during your visits to Andorra! We’re truly happy to know you feel comfortable from the very first moment, and we greatly appreciate your kind words about our friendly reception team, convenient underground parking, and ideal location for shopping. Your recommendation means a lot to us, and we look forward to welcoming you back on your next trip. Warm regards, Grand Plaza Hotel & Wellness
Dear Guest, Thank you so much for your wonderful review and for choosing us again during your visits to Andorra! We’re truly happy to know you feel comfortable from the very first moment, and we greatly appreciate your kind words about ou… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAll was great!
The loud strange music in the spa.
Dear Dieter, Thank you very much for your kind feedback — we're delighted to hear that everything was great during your stay! We also appreciate your comment about the music in the spa. We will certainly review it with our team to ensure a more relaxing atmosphere for all our guests. We hope to welcome you back soon for another great experience. Best regards, Grand Plaza Hotel & Wellness Andorra.
Dear Dieter, Thank you very much for your kind feedback — we're delighted to hear that everything was great during your stay! We also appreciate your comment about the music in the spa. We will certainly review it with our team to ensure … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewHotel foyer was beautiful and smelt amazing. Lounge, bedroom, public areas clean and smart/elegant. A few staff polite and respectful. Amazing spa pool and excellent steam & sauna. Comfortable bed. Plenty of pillows. Great size balcony, we stayed in penthouse suite. Good location.
No concierge when we arrived, watched me struggle with bags up to room. Most staff rude and unfriendly, not sure if this was because we were English as a couple of rude comments made in English that left as feeling embarrassed. Not very forth coming about facilities and breakfast times etc. Rooms cleaned very late, after 3pm when we wanted a rest. Not everything topped up such as toiletries and dirty glasses not changed. Various things not working in spa. Room cold. Poor coffee facilities (just 2 pods), machine only produced cold coffee, 2 night time herbal tea bags but no hot water facility for them. Would not stay again, having paid for penthouse we were very disappointed with the way we were treated and have had better experiences in a lower grade hotel.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewI reserve 4 rooms one room. The air conditioning was not working well.in 2 rooms
Dear Ali Saif Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning in two of the rooms during your stay. Please know that your comfort is very important to us, and we regret that we did not meet expectations in this regard. Our maintenance team has been informed, and the issue is being addressed to ensure it does not affect future guests. We appreciate you bringing it to our attention. We hope to have the opportunity to welcome you again and offer you a more seamless experience. Kind regards,
Dear Ali Saif Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning in two of the rooms during your stay. Please know that your comfort is very importa… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFrom arrival to departure, everything was top level and customer centric. The concierge parked our car, attached it to a charger (Tesla). The next (departure) day our car was in front of the hotel, fully charged.
There is nothing I can mark as negative.
Dear Marcel, Thank you sincerely for taking the time to share such a thoughtful review. We are delighted to hear that your experience—from arrival to departure—met your expectations and that our team was able to provide attentive, customer-focused service throughout your stay. It’s wonderful to know the convenience of having your car parked and charged contributed positively to your visit. Your kind words are a true encouragement to our entire team, who strive every day to offer an exceptional level of service. We truly appreciate your feedback and look forward to welcoming you back in the near future. Warm regards,
Dear Marcel, Thank you sincerely for taking the time to share such a thoughtful review. We are delighted to hear that your experience—from arrival to departure—met your expectations and that our team was able to provide attentive, custome… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything is good 👍
Dear Louis Thank you very much for your kind feedback. We’re glad to know that everything met your expectations and that you had a pleasant stay with us. We hope to welcome you back again soon. Warm regards,
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewHospitality as it should be. Friendly, helpful staff. We arrived 2 hours before check-in, but could access the room free of additional charge. Fruit in the room, welcome drink, and lots of suggestions for us to visit, do and see. Valet parking available. Room is spacious and luxurious, beds very comfortable and bathroom impressive. Hotel is located in the city centre so everything in walking distance. Spa has been renovated and a great place to disconnect.
Nothing.
Dear Richard, Thank you for such a wonderful and detailed review. We are thrilled to hear that your stay with us truly embodied hospitality as it should be. It’s our pleasure to accommodate early arrivals whenever possible and to provide thoughtful touches like fresh fruit and welcome drinks. We’re delighted that our team’s recommendations helped you discover the best of Andorra, and that you enjoyed the comfort of your spacious room, as well as our recently renovated spa. Being in the heart of the city certainly makes exploring convenient, and we’re glad this added to your experience. Your kind words inspire us to keep delivering exceptional service. We look forward to welcoming you back for another unforgettable stay. Warm regards
Dear Richard, Thank you for such a wonderful and detailed review. We are thrilled to hear that your stay with us truly embodied hospitality as it should be. It’s our pleasure to accommodate early arrivals whenever possible and to provide … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewNice accommodations although a bit expensive for the size room.
I was charged a daily fee for a 4 lbs dog i had with me.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe air condition was not working properly in 3 rooms
Dear Hamad, Thank you for your feedback. We're truly sorry to hear that the air conditioning was not working properly in three of the rooms during your stay. We understand how important comfort is, and we apologize for any inconvenience this may have caused. Please know that we take this matter seriously, and our maintenance team has already been informed to ensure the issue is fully resolved. Your experience helps us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you again and provide you with a much more comfortable stay. Best regards,
Dear Hamad, Thank you for your feedback. We're truly sorry to hear that the air conditioning was not working properly in three of the rooms during your stay. We understand how important comfort is, and we apologize for any inconvenience… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in May 2025
Verified reviewroom was nice and clean and the welcome fruit bowl was nice
I needed a sheet on my bed to sleep under not just the hot duvet. the aircond was cold enough so the duvet was too hot.
Dear Randal, Thank you very much for taking the time to share your experience. We're pleased to hear that you enjoyed the room and appreciated the welcome fruit bowl. We're sorry to learn that there wasn’t a lighter sheet available for your comfort. We completely understand that, with the air conditioning on, the duvet may have felt too warm. Your feedback is truly valuable, and we’ve already shared it with our team to ensure that lighter bedding options are always available upon request. We hope to have the pleasure of welcoming you back soon and providing you with an even more comfortable stay. Best regards,
Dear Randal, Thank you very much for taking the time to share your experience. We're pleased to hear that you enjoyed the room and appreciated the welcome fruit bowl. We're sorry to learn that there wasn’t a lighter sheet available… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewEverything- from the moment we arrived staff were excellent. Facilities great - room, spa and food. The location was perfect too.
Honestly nothing
Dear Denise, Thank you so much for your kind words! We're delighted to hear that you enjoyed every aspect of your stay from our staff and facilities to the location and dining experience. It was a pleasure having you with us, and we hope to welcome you back again very soon! Best regards,
Dear Denise, Thank you so much for your kind words! We're delighted to hear that you enjoyed every aspect of your stay from our staff and facilities to the location and dining experience. It was a pleasure having you with us, and we hop… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewThe spa facilities were great.
We chose not to dine at the restaurants.
Dear Karma, Thank you for sharing your feedback following your recent stay with us. We’re very pleased to hear that you enjoyed your time at our hotel and appreciated the cleanliness and the quality of our spa facilities. We also value your perspective regarding the overall rating and will take your comments into consideration as we continuously strive to improve every aspect of our guests' experience. We hope to have the opportunity to welcome you back in the future, and perhaps next time you’ll have the chance to discover our dining options as well. Best regards,
Dear Karma, Thank you for sharing your feedback following your recent stay with us. We’re very pleased to hear that you enjoyed your time at our hotel and appreciated the cleanliness and the quality of our spa facilities. We also value your… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLocation and surroundings
Not much to state
Dear Chandrashekhar, Thank you for your kind feedback. We are delighted to hear that you enjoyed your trip and appreciated our prime location and beautiful surroundings. We look forward to welcoming you back on your next visit. Best regards,
Dear Chandrashekhar, Thank you for your kind feedback. We are delighted to hear that you enjoyed your trip and appreciated our prime location and beautiful surroundings. We look forward to welcoming you back on your next visit. Best regards… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewGreat hospitality from the reception desk, welcome cava, spacious and nicely designed room. Refined breakfast options with hot meals directly served to the table, valet service.
Before our stay we got a little surprise - after booking we received message that due to renovation SPA will be not available. This information was not at booking.com at the time of reservation. Spa was one of the reasons to choose that hotel. Fortunately everything went well, hotel postponed start of renovation and we could enjoy almost private SPA.
Dear Damian Thank you very much for taking the time to share your kind words. We’re delighted to hear that you enjoyed your stay with us — from the warm welcome at the reception and welcome cava, to the comfort and design of your room. It’s also wonderful to know you appreciated our refined breakfast service and valet assistance. Providing attentive and personalized experiences is at the heart of what we do, and we're thrilled we could deliver that for you. We look forward to welcoming you back soon for another memorable stay. Best regards,
Dear Damian Thank you very much for taking the time to share your kind words. We’re delighted to hear that you enjoyed your stay with us — from the warm welcome at the reception and welcome cava, to the comfort and design of your room. It’s… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThis is not my first stay at the hotel and they upgraded my room as a gift. This is the first time in my life that a hotel has given me such a gift. I recommend everyone to stay there.
Dear Vadim, Thank you so much for your kind review and for choosing to stay with us again. We are truly honored to have been able to surprise you with an upgrade, and even more so to know it made such a meaningful impression. Your recommendation means the world to us, and we’re delighted that your experience was memorable. It’s always a pleasure to welcome back our returning guests, and we hope to have the joy of hosting you again very soon. Best regards,
Dear Vadim, Thank you so much for your kind review and for choosing to stay with us again. We are truly honored to have been able to surprise you with an upgrade, and even more so to know it made such a meaningful impression. Your recommend… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewLocation, service and comfort
Dear Elise, Thank you very much for your kind words. We are delighted to hear that you enjoyed our location, service, and the comfort we strive to provide. Your satisfaction is our greatest reward, and we truly hope to have the pleasure of welcoming you back in the near future. Best regards, Grand Plaza Hotel & Wellness Andorra.
Dear Elise, Thank you very much for your kind words. We are delighted to hear that you enjoyed our location, service, and the comfort we strive to provide. Your satisfaction is our greatest reward, and we truly hope to have the pleasure of… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewEverything was just wonderful! Location, breakfast - all perfect! Great staff! Thank you !
Dear Viktoria Thank you very much for your kind words! We’re truly delighted to hear that you enjoyed your stay with us, especially the location, breakfast, and the service provided by our team. Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back very soon. Warm regards, Grand Plaza Hotel & Wellness Andorra.
Dear Viktoria Thank you very much for your kind words! We’re truly delighted to hear that you enjoyed your stay with us, especially the location, breakfast, and the service provided by our team. Your appreciation means a lot to us, and we… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe staff
Dear Earle, Thank you very much for your kind words. We are delighted to know that our team made a positive impression on you. Providing excellent service is our top priority, and your appreciation means a lot to us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Grand Plaza Hotel & Wellness Andorra.
Dear Earle, Thank you very much for your kind words. We are delighted to know that our team made a positive impression on you. Providing excellent service is our top priority, and your appreciation means a lot to us. We hope to have the p… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified review