Best hotel in Andora. We been many Times for shopping. You feeling comfort from first moment . Friendly reception . Perfect parking underground . Perfect localisation for shopping. We recomended !!!

Stayed in August 2025

The loud strange music in the spa.

All was great!

Stayed in August 2025

There is nothing I can mark as negative.

From arrival to departure, everything was top level and customer centric. The concierge parked our car, attached it to a charger (Tesla). The next (departure) day our car was in front of the hotel, fully charged.

Stayed in August 2025

Everything is good 👍

Stayed in July 2025

Nothing.

Hospitality as it should be. Friendly, helpful staff. We arrived 2 hours before check-in, but could access the room free of additional charge. Fruit in the room, welcome drink, and lots of suggestions for us to visit, do and see. Valet parking available. Room is spacious and luxurious, beds very comfortable and bathroom impressive. Hotel is located in the city centre so everything in walking distance. Spa has been renovated and a great place to disconnect.

Stayed in July 2025

I was charged a daily fee for a 4 lbs dog i had with me.

Nice accommodations although a bit expensive for the size room.

Stayed in June 2025

The air condition was not working properly in 3 rooms

Stayed in June 2025

Honestly nothing

Everything- from the moment we arrived staff were excellent. Facilities great - room, spa and food. The location was perfect too.

Stayed in June 2025

We chose not to dine at the restaurants.

The spa facilities were great.

Stayed in May 2025

Not much to state

Location and surroundings

Stayed in June 2025

Before our stay we got a little surprise - after booking we received message that due to renovation SPA will be not available. This information was not at booking.com at the time of reservation. Spa was one of the reasons to choose that hotel. Fortunately everything went well, hotel postponed start of renovation and we could enjoy almost private SPA.

Great hospitality from the reception desk, welcome cava, spacious and nicely designed room. Refined breakfast options with hot meals directly served to the table, valet service.

Stayed in June 2025

This is not my first stay at the hotel and they upgraded my room as a gift. This is the first time in my life that a hotel has given me such a gift. I recommend everyone to stay there.

Stayed in June 2025

Location, service and comfort

Stayed in June 2025

Everything was just wonderful! Location, breakfast - all perfect! Great staff! Thank you !

Stayed in June 2025

The staff

Stayed in May 2025

Service for breakfast. The restaurant for breakfast isn’t good at all: small choice of breakfast dishes, absence of clean dishes/bowls. We had to wait for coffee, milk, nutella and etc.

Perfect rooms, staff and location.

Stayed in February 2025

None

Clean, great location, valet parking, exceptional and friendly staff / service personnel

Stayed in March 2025

It's no big deal, actually saved us some calories, but we thought it was strange the mini bar items we consumed didn't get restocked.

Elegant hotel with a staff that is very attentive to guests. We loved our room and its terrace. Very comfortable bed and nice shower. I'm a remote worker and the desk provided a great working area for me to get some work done, take a few calls and sit in a few meetings. A short walk to the main shopping street and restaurants and a short drive to the ski areas. My wife is celiac and was very happy Instants restaurant had gluten free bread and she was able to enjoy her favorite, eggs benedict, and they other gluten free options. Service from the valet / bell, front desk, Instants and room was all outstanding.

Stayed in February 2025

N/A

Architecture/design, quality of decoration and fit out and the staff were great.

Stayed in February 2025

Amazing hotel! Super clean, comfortable, and cozy. The spa has everything you need to relax. The staff is incredibly kind and helpful—special thanks to Felipe, who was amazing! Highly recommend, 10/10!

Stayed in February 2025

We chose a penthouse with a view. However the room was blocked by ongoing construction. This completely defeated the purpose of the room.

Everything except the view

Stayed in February 2025

Gorgeous!! Great Service

Stayed in January 2025

This is one of the best experiences I've had staying in a hotel. The infraestructure is optimal, with everything you need. But what stand the most is the personal and their service. Very kind people and professional, all of them. My congratulations to the managment, you can tell they focuse a lot in that. They put fruits in the room and later in the night send us champagne. The breakfast was delicious. We had so amazing time they make us want to come back to Andorra just to stay in the hotel again.

Stayed in January 2025

The restaurant food on the ground floor was not very good.

The location and the staff.

Stayed in December 2024