That the parking is not that good

That we were 5 people and didn’t have to get 2 room

Stayed in August 2025

- The parking has limited space, so if you have a big car, warn in advance - Road access from France is a narrow two-way road, better when you cross into Spain

- Location within Andorra la Velha - Breakfast is excellent - Family Room has all the amenities and is well-equipped - The family room is perfect for 5

Stayed in July 2025

Nothing

Central location, beautiful rooms. Family room was really big and perfect for 2 adults and 3 kids. Great staff!

Stayed in July 2025

While the design of one of the rooms looked very nice by having a glass bathroom, using the bathroom when not travelling alone is not very practical: lights turned on in the bathroom during the night will definitely wake up the other person sleeping as one of the bed sides faces a glass wall; using the sink (which is outside the bathroom) will definitely create some unnecessary noise for the other person.

We liked the hotel location, the size of the room, the beds, the staff and the breakfast offer. While both times we went to breakfast it was crowded (we tried different hours), the staff did their very best to accommodate everyone and keep the breakfast buffet stocked by refilling items as they were emptied.

Stayed in August 2025

Maybe I was unlucky but both times I needed someone at reception I had to wait more than 5 min till someone shows up.

Size of the room, a/c, location, breakfast choise.

Stayed in August 2025

The Guy at the reception is Not friendly. Was arrogant when we asked for parking. Parking is Not free and Costs a Lot. It must be reserved in advance which was No where mentioned. Restaurant was poor. Breakfast could be avoided.

Rooms are very spacios and Clean.

Stayed in July 2025

Parking is a little difficult,if you dont get a place at the hotel parking . I was able to book my parking but not my friends could not and parking in the city is a challenge. I would recommend booking hotel parking in advance

The staff at the hotel were extremely Friendly and helpful. The location is right in the middle of shopping and restaurants

Stayed in July 2025

Recomiendo al 100%

Stayed in July 2025

Lifts seemed to be blocked by someone in the morning, just as people were trying to leave their room to checkout. Possibly cleaning staff

Didn't expect it to be so close to the main action, as it was really quiet outside of the hotel itself. Easy to find, easy to get in/out of the city and good parking. Staff were friendly and room was clean.

Stayed in June 2025

Big family suit for very reasonable price. Hotel located in the city center, own car parking available.

Stayed in July 2025

The restaurant was a flat fee buffet at 14 euros per person. We quite frequently wanted a small pastry and a coffee, so we went elsewhere.

My recent two-night stay at the Exe Prisma Hotel in Andorra la Vella, from June 25th to 27th, was absolutely wonderful! From the moment I arrived, I was incredibly impressed, and the hotel truly exceeded my expectations for a summer getaway in Andorra.

Stayed in June 2025

All good

Perfect stay, very comfortable beds and good breakfast!

Stayed in June 2025

None.

The room was spacious, clean, and very comfortable. Worth the extra penny.

Stayed in June 2025

We enjoyed our stay with exe Prisma. Good response to emails. Very convenient location Quiet, comfortable beds, clean I'd be happy to stay there again

Stayed in June 2025

The dinner was not coocked all in the restaurant kitchen. To clarify, it's not bad, but there is a large way to grow

The place, the staff and the size of the room

Stayed in May 2025

Everything

Stayed in June 2025

We tryed 2 times to reserve a table for dinner at the restaurant, but both times we have been refused, even the restaurant was almost empty. Strange politics of the hotel ….

Very good position, clean and confortable room, excellent breakfast. A big plus is its own parking.

Stayed in June 2025

The Wi-Fi was bad. I couldn’t work.

The room was big and clean and smelled nice. The bed was comfortable.

Stayed in June 2025

Restaurant was not open

Very convenient, amble sized room, comfortable beds, clean bathroom with appropriate toiletries . Parking on the property and access via elevator building and room.

Stayed in June 2025

Great value, outstanding in every way!

Stayed in June 2025

Room are sizable, good value for money. Breakfast was good.

Stayed in May 2025

A bit expensive parking

Great breakfast, location. Really spacious family rooms with a separate bedroom and bathroom for kids.

Stayed in April 2025

The hotel is really central, a great spot for exploring the city and the country. I was worried a bit around the parking situation reading other comments but we were with a small SUV and had a designated spot on level -4 and really isn't an issue. Sure the parking requires a bit of focus but it's really convenient to be able to just go from the room to the car with an elevator. Overall I highly recommend it, especially the family room was great with a dedicated room for kids with bunk beds in it.

Stayed in April 2025

The room got a bit warm during the day (as temperatures in the area rise), but opening the windows helped. The shower also leaked slightly, which may need attention. More importantly, after booking, I received several phishing messages via WhatsApp that included my name, phone number, hotel name, and incorrect stay dates, claiming there was a problem with the payment and asking me to pay in advance. While this is clearly unrelated to the service during the stay, I strongly recommend that hotel management investigate how guest information might be reaching scammers.

We stayed in a deluxe room - incredibly spacious and comfortable, with the bonus of two bathrooms. The hotel has a luxury feel throughout. Breakfast was excellent, and the staff even made eggs to order (sunny side up!), which was a lovely touch.

Stayed in April 2025