Reviews of Hotel Austria by Pierre & Vacances 3 stars
Bordes d'Envalira, AD100 Soldeu, Andorra
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 March 2025 · Stayed in December 2024
Verified reviewReviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewFood variety was okay. Marmelade as a dessert was a bit strange.
Noise from the corridors from other rooms and shared spaces. You can hear it through the night.
Dear Oleksii, Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances. We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is our top priority. We hope we will have the opportunity to see you again in the future. Best regards, Claudia G., General Manager
Dear Oleksii, Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances. We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find a… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewDear Jelizaveta, We appreciate that you took the time to share your experience with us. We are delighted that you enjoyed our facilities and found the hotel to be clean, as we always strive to provide a comfortable and well-maintained environment for our guests. It is also gratifying to hear that our staff made a positive impression with their attentive service. However, we apologize for the discomfort caused by noise during your stay. We understand the importance of a restful environment and are looking into ways to minimize this inconvenience for our guests. In terms of value, we are continually reviewing our pricing to ensure that it reflects the quality of our accommodations and the services we offer. Nonetheless, we are pleased that you found our location to be advantageous, allowing for easy access to the surrounding attractions and ski areas. Our aim is to provide a memorable experience that combines relaxation and convenience for all our guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Claudia G., General Manager
Dear Jelizaveta, We appreciate that you took the time to share your experience with us. We are delighted that you enjoyed our facilities and found the hotel to be clean, as we always strive to provide a comfortable and well-maintained e… Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewLovely little hotel. Suited our needs perfectly. Clean, staff were extremely welcoming and friendly. Nothing was too much trouble. Was pleasantly surprised with breakfast, plenty to choose from. Great spot for ski lifts.
For the price, nothing, everything was perfect.
Dear Emmie, We appreciate that you took the time to share your experience with us. We are truly pleased that your time with us was so enjoyable and met your expectations. It is wonderful to hear that you appreciated the cleanliness of our hotel and the friendly disposition of our staff as well as the diverse breakfast options we offer. We are also delighted that our prime location provided convenience for your ski lift excursions and that you found value in our pricing. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Claudia G., General Manager
Dear Emmie, We appreciate that you took the time to share your experience with us. We are truly pleased that your time with us was so enjoyable and met your expectations. It is wonderful to hear that you appreciated the cleanliness o… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe location is excellent if you wish to ski, because it is in between 3 good spots for it. Also the majority of the staff at the restaurant are great.
The staff behind the reception give the vibe to be a little less friendly. They barely smile to you. The room require some maintenance - we had issues with flushing, light is very poor already and imagine how worse it got with another non functioning lightbulb. Also the room floors are forgotten by housekeeping because they weren't the cleanest from day 1. No water or coffee facilities anywhere in the hotel once the bar closes. Parking can be an issue especially if you return late in the evening.
Dear Gabriella, We appreciate that you took the time to share your experience with us. We wish you had benefitted from a more pleasant experience and would like to offer you our sincere apologies. It is feedback like this that we use to improve our services. We only regret you did not make us aware of these issues while on-site so we could have discussed them with you personally and found an adequate solution. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Claudia G., General Manager
Dear Gabriella, We appreciate that you took the time to share your experience with us. We wish you had benefitted from a more pleasant experience and would like to offer you our sincere apologies. It is feedback like this that we use to… Show more
Reviewed: 24 March 2024 · Stayed in March 2024
Verified reviewReviewed: 11 March 2024 · Stayed in March 2024
Verified reviewCould have more options, fruits or yogurt
Rooms were outdated. Bed is turistic bed not proper frame !!! Also one of the room supposed to have Mountain View and it didn’t!!! Overall clean hotel and close to the slopes that the plus. Staff is nice
Dear Marta, Thank you for providing us with your feedback about your recent stay. We're glad to hear that our proximity to the slopes was a highlight of your stay and that you found our staff to be friendly. Our team takes pride in maintaining a clean and welcoming environment for all our guests. We also appreciate your feedback regarding the room views and bed frames. Our rooms have been recently refurbished to offer comfort and functionality, and we aim to provide accurate room descriptions for our guests to choose from. We apologize if there was any oversight regarding the mountain view from your room. We continuously strive to offer a variety of breakfast options to cater to our guests' preferences, including fresh fruits and yogurt, and we regret if these did not meet your expectations on this occasion. Best regards, Claudia G., General Manager
Dear Marta, Thank you for providing us with your feedback about your recent stay. We're glad to hear that our proximity to the slopes was a highlight of your stay and that you found our staff to be friendly. Our team takes pride in maint… Show more
Reviewed: 15 February 2024 · Stayed in February 2024
Verified reviewReviewed: 5 February 2024 · Stayed in February 2024
Verified reviewReviewed: 4 February 2024 · Stayed in January 2024
Verified reviewReviewed: 27 January 2024 · Stayed in December 2023
Verified reviewNot a lot of positives here. Except the bar staff were a little order generation and understood what hospitality means.
Too much to list. Untrained staff. Struggling to log endless data into computers while customers queue up and wait to be served. Then no effort made to provide an acceptable level of service. It was ridiculous and annoying.
Dear Damian, Thank you for taking the time to review your stay. We're glad to hear that our bar staff made a positive impression with their understanding of hospitality. Our team strives to provide quality service, and it's rewarding to know when aspects of our efforts resonate with our guests. However, we regret any inconvenience you may have experienced during your stay. We are committed to training our staff thoroughly and always aim to deal with all guest interactions efficiently and professionally. We regret that this was not reflected during your visit, and we take your feedback seriously as we continually work to enhance our guest experience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Claudia G., General Manager
Dear Damian, Thank you for taking the time to review your stay. We're glad to hear that our bar staff made a positive impression with their understanding of hospitality. Our team strives to provide quality service, and it's rewardi… Show more
Reviewed: 26 January 2024 · Stayed in December 2023
Verified reviewQuality/Price
No free parking but no matter
Dear Lucas, Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances. We're delighted to hear that you found great value in our offerings in relation to the price. It is our aim to provide a quality experience at a competitive rate, and it's rewarding to know that this was reflected in your stay. Claudia G., General Manager
Dear Lucas, Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances. We're delighted to hear that you found great value in our offerings in relation to the price. It is our aim to provide a q… Show more
Reviewed: 21 January 2024 · Stayed in December 2023
Verified reviewReviewed: 15 January 2024 · Stayed in January 2024
Verified review- good breakfest - good price - nice that allows pets - its super clean and has good infrastructure
- customer service: i asked 3 times for single beds and they provide me a couple bed. They dont pay attention to customers. - there isnt parking lot, and in high season outside is full, maybe you wont find a parking nearby. - the bed had a broken leg - only one elevator that takes long - you can hear the bar and the the people outside the room until 2am. Too noisy. This hotel is good if you are looking for something low cost
Dear Henrique, Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances. We are pleased that you appreciated the high standards which we strive to uphold. We are however sorry to hear that the bed was not quite to your liking and regret that you had not made us aware of your discomfort during your stay. Our team is always happy and willing to assist with any issues which you may face. We hope to have the opportunity of welcoming you back in the future. Best regards, Claudia G., General Manager
Dear Henrique, Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances. We are pleased that you appreciated the high standards which we strive to uphold. We are however sorry to hear that the bed… Show more
Reviewed: 11 January 2024 · Stayed in January 2024
Verified reviewClose to the slopes. Transportation to the slopes was free. Staff were all friendly.
Toilet seat was wobbly. Windows leaked a little bit of coldness.
Dear Guest, Thanks for the time taken to share your opinion with us. We're thrilled to hear that you appreciated our hotel's proximity to the slopes and the complimentary transportation provided. It's also great to know that our staff made a positive impression with their friendliness. We are concerned to hear about the issues with the toilet seat and windows, and we want to assure you that our maintenance team is dedicated to providing comfortable and well-appointed accommodations for all our guests. We will certainly look into these matters to ensure they are addressed promptly. We hope to have the occasion to welcome you again. Kindest regards, Claudia G., General Manager
Dear Guest, Thanks for the time taken to share your opinion with us. We're thrilled to hear that you appreciated our hotel's proximity to the slopes and the complimentary transportation provided. It's also great to know that ou… Show more
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewReviewed: 7 January 2024 · Stayed in January 2024
Verified reviewThe had good food and staff very friendly environment
Very noisy environment, not exactly as the picture online, there was no view as described so difficult to sleep at night
Dear Jessica, Thank you for this review about your stay with us at Hotel Austria by Pierre & Vacances. We're delighted to hear that you enjoyed our cuisine and found our staff to be friendly – it's always a pleasure to provide a welcoming environment for our guests. Regarding your experience with noise and the view, we want to ensure all our guests have a restful stay and the views they anticipate. We offer various room options with different views and apologize if the one provided did not meet your expectations. Please note that we do offer a selection of rooms with mountain views, which can be requested upon availability. We look forward to seeing you again in the future. Kindest regards, Claudia G., General Manager
Dear Jessica, Thank you for this review about your stay with us at Hotel Austria by Pierre & Vacances. We're delighted to hear that you enjoyed our cuisine and found our staff to be friendly – it's always a pleasure to provide … Show more
Reviewed: 7 January 2024 · Stayed in January 2024
Verified reviewReviewed: 7 January 2024 · Stayed in January 2024
Verified reviewThe property itself is very nice, with clean rooms, a nice bar/lounge area offering a variety of games, and a good restaurant. The most impressive aspect, though, is the staff at the front desk. I needed help getting cash, as there are no ATMs near the property and cash is required to ride the bus to get to the only ATMs (which are not accessible by foot). The woman at the front desk went above and beyond in helping me by allowing me to use her bus pass to reach an area with multiple banks. This was beyond any customer service I’ve ever received, and I’m endlessly grateful! This helpfulness and general kindness was replicated in every hotel worker I met.
It would be nice if the online information made it clear that the ski shuttle only runs to Grau Roig. Based on the information online, I assumed it would run to Soldeu, so I booked my ski hire in Soldeu and then had trouble getting there due to the lack of access to ATMs to get cash for the bus. It would also be really helpful to be told about the need for cash in one of the pre-stay messages—I ended up paying €35 euros for a 2-minute ride from Soldeu to the hotel because the only ATM in Soldeu was not working when I arrived. A simply message about needing euros to use the bus would have saved me this headache, especially because Google erroneously claims that the Andorra public buses use contactless to pay. I also made reservations for the restaurant twice, and each time I arrived for my reservation time, I was asked to come back in 30 minutes, even though the restaurant was only ever half full. This wasn’t a huge deal as the restaurant is connected to the hotel, but it was a bit annoying after going through the process of getting a reservation and then scheduling my day around the reserved time.
Dear Jamie, Thank you for this feedback about your recent stay at Hotel Austria by Pierre & Vacances. We're thrilled to hear you found our hotel, with its clean rooms and good restaurant, to your liking and that the staff at the front desk provided exceptional service. It's particularly pleasing to know that our front desk team was able to assist you in a moment of need, reflecting the high standards of customer care we strive for. We regret to hear that there was some confusion regarding the ski shuttle service and the necessity for cash for local transportation. We appreciate you bringing this to our attention, and we will review our communication to ensure clearer information is provided to our guests. Moreover, we apologize for any inconvenience you faced with the restaurant reservations and will look into our reservation system to prevent such occurrences in the future. Rest assured, we are dedicated to the continual improvement of our services and guest experience. We look forward to seeing you again in the future. Kindest regards, Claudia G., General Manager
Dear Jamie, Thank you for this feedback about your recent stay at Hotel Austria by Pierre & Vacances. We're thrilled to hear you found our hotel, with its clean rooms and good restaurant, to your liking and that the staff at the f… Show more
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewGood location close to sky resort. Good breakfast.
Dear Ignasi, Thank you for this great feedback about your recent stay at Hotel Austria by Pierre & Vacances. It's wonderful to hear that you appreciated our hotel's proximity to the ski resort and enjoyed our breakfast offerings. We look forward to welcoming you back on future occasions. Best wishes, Claudia G., General Manager
Dear Ignasi, Thank you for this great feedback about your recent stay at Hotel Austria by Pierre & Vacances. It's wonderful to hear that you appreciated our hotel's proximity to the ski resort and enjoyed our breakfast offering… Show more
Reviewed: 26 April 2023 · Stayed in March 2023
Verified reviewHotel is nice and reasonably priced. Rooms are small but clean. There is a shuttle to Grau Roig ski area. It has a lounge are to watch sports and have a snack.
It is isolated and far from any town so you either walk a lot or have to wait for the local bus, or take the shuttle to the ski area. It seems they take advantage on that and the snack bar and the restaurant on the premises are quite expensive and not that good.
Dear Nuria, Thank you for this review about your stay with us at Hotel Austria by Pierre & Vacances. We are glad to hear that you found our hotel nice and reasonably priced, and that you appreciated the cleanliness of our rooms. We will take your comments into consideration to improve our on-site dining options. We look forward to seeing you again in the future. Kindest regards, Claudia G., General Manager
Dear Nuria, Thank you for this review about your stay with us at Hotel Austria by Pierre & Vacances. We are glad to hear that you found our hotel nice and reasonably priced, and that you appreciated the cleanliness of our rooms. We… Show more
Reviewed: 27 March 2023 · Stayed in March 2023
Verified reviewReviewed: 24 March 2023 · Stayed in March 2023
Verified review