Reviews of ApartHotel RIALB 3 stars
Avenida de Sant Pere, s/n El Serrat, AD300 El Serrat, Andorra

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Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat location, the owners are very attentive and nice. Our room had a cosy garden facing the river.
During our stay there were construction works very close to the hotel. Very annoying loud noice started at 9 am even on Saturday. No one let us know in advance that we are going to experience it.
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in February 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified review- spacious apartment, two level, 65 square meters, way more than apartments in the area for the same price - really friendly and accommodating owner - we rented ski equipment through the owner as well which worked out cheaper
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewIt was a great place with a great view
Reviewed: 22 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewQuite a spacious apartment in a very quiet part of Andorra.
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewStaff
Poor decoration, lack of warmth in an apartment.
Reviewed: 24 August 2024 · Stayed in August 2024
Verified reviewWe liked everything and Gil was very helpful and very kind. If we ever come again to Andorra for sure we will choose the same place to stay.
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewFriendly staff, clean, easy access. Ideal location for walking - great routes on your doorstep. Spacious apartment with everything you need in summer or winter (Ski)
Bins for managing the rubbish and recycling- Although the staff managed this for us. There was no mop or spray cleaner for surfaces. Accidents happen to everyone- a broken bottle of cava was really tough to clean up at night. Toilet roll quality could be better too.
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewBeautiful setting. It was clean and the staff very were nice and couldn’t do enough for us.
The bunk beds in the living area, but the layout of the property doesn’t allow it otherwise
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewVery friendly, great service in a wonderful location
Reviewed: 1 March 2024 · Stayed in February 2024
Verified reviewGood snow, slopes
Bad overpriced food
You only had breakfast at €10.00 and only one day And again we charged you 4 breakfast for 5 people!
Reviewed: 25 February 2024 · Stayed in January 2024
Verified reviewReviewed: 4 February 2024 · Stayed in February 2024
Verified reviewReviewed: 29 December 2023 · Stayed in December 2023
Verified reviewIncredibly friendly. Great facilities. And very warm!
Nothing. All good.
Reviewed: 18 December 2023 · Stayed in October 2023
Verified reviewVery nice hotel. Chic. Parking is a nightmare in Andorra but this hotel has plenty of parking. The champagne breakfast was absolutely superb.
i was not overly impressed by El Serrat, it was pretty dead out of ski season.
Reviewed: 30 August 2023 · Stayed in August 2023
Verified reviewReviewed: 25 August 2023 · Stayed in August 2023
Verified reviewThe owners are some of the most pleasant people we have ever met, which gave our stay the right tone from the start. Our apartment had everything you need to live, make your own food, and so on. The view from our stay way also very nice, with a cute creek running just behind the house and mountains all around. It was very easy to get to lots of beautiful outdoor places from the apartment (mountains, ski resorts & lookouts, national parks, sightseeing), although there were plenty of walks directly from the property. We would absolutely stay there again.
We had an apartment just above the apartments that get a little garden area on the ground floor and had smokers staying right below us during our stay. That meant that cigarette smoke got into our apartment quite regularly and we couldn't keep the windows open for extended periods of time.
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReviewed: 6 August 2023 · Stayed in August 2023
Verified review