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Reviews of Altissim Apartments

Avenida d'Encamp, 29 - Edifici Grizzly, AD200 Pas de la Casa, Andorra

#93 of 134 hotels in Pas de la Casa

Guests' Choice

Review score

Based on 40 apartment reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    7.2

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 12 March 2025

    8.0
    Good apartment for friends/family + watch out for the location not being exactly what is advertised
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 5 nights

    - Location for the apartment was good, but not exactly the one advertised on booking, which led me to rent skis on a shop that was not the closest to me. - Apartment could offer a few basic amenities that are commonly offered on other apartments (salt + sugar + washing machine detergent for all days). - When checking out, they asked me to take all towels and sheets to their office (4 blocks away), but as I didn't have a car, it would be really hard to do so. After asking, they allowed us to not take those back there.

    The apartment is really good, clean and well equipped and really suitable for a ski trip with friends and family. The check-in and check-out processes were easy and communication was really good all the time.

    Stayed in March 2025

  • Reviewed: 26 February 2025

    7.0
    Location was brilliant right opposite gondala and ski lifts
    • Leisure trip
    • Family with young children
    • Superior Studio (4 Adults) - Encamp 29
    • Stayed 7 nights

    Wifi

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Perfect for getting to or from the slopes, but not on foot.
    • Leisure trip
    • Group
    • Appartement Exécutif 2 Chambres - Els Princeps
    • Stayed 5 nights

    The address mentioned is not the address of the apartment but rather the address where the keys will be collected. The apartment, on foot, is quite far from the center (about 20 minutes uphill). Skiing or snowboarding is very easy. On foot, not so much. You also need to buy everything: toilet paper, napkins, etc. It is also necessary to make the beds with washed sheets and bring sheets and towels.

    The apartment was very spacious, beautiful, well decorated and clean. It has a spectacular view of the slopes and it was very convenient to get to and from the slopes, with just a few meters of distance. The wifi worked very well. The kitchen was practical and had everything you needed.

    Stayed in February 2025

  • Reviewed: 28 January 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Appartement Exécutif 2 Chambres - Els Princeps
    • Stayed 7 nights
    • Submitted via mobile

    We were group of 6 with 4 adults. One room had double bed and second had 4 bunk beds. While fine for a family, not really suitable for a large group of friends.

    Nice apartment. Well stocked kitchen and games for kids

    Stayed in January 2025

  • Reviewed: 5 January 2025

    6.0
    Cheap okay apartment
    • Leisure trip
    • People with friends
    • Large Two-Bedroom Apartment - Sant Jordi 13
    • Stayed 7 nights
    • Submitted via mobile

    Oven didn't work, but there is a microwave grill. Once when we had a lot of electrics on the whole apartment lost electricity which was a bit panicky but the staff were great on new years eve. Balcony had a load of broken furniture on it so was unusable. Heater in bathroom broken. Cupboard doors not closing properly, no lids for pots, but it was cheap so i guess that takes it into account. Pleasant enough, towels and sheets provided.

    Great location, warm, excellent staff who really put themselves out when things went wrong. 5 minutes walk to ski lift. Bars and supermarkets on your doorstep. Plenty of cupboard space.

    Stayed in January 2025

  • Reviewed: 31 December 2024

    8.0
    Would recommend
    • Leisure trip
    • Couple
    • One-Bedroom Apartment - Sant Jordi 1
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Very convenient

    Stayed in December 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Large Two-Bedroom Apartment - Sant Jordi 13
    • Stayed 7 nights
    • Submitted via mobile

    Location

    Stayed in March 2024

  • Reviewed: 10 February 2024

    6.0
    We had a great week, the flat is in a great location, right next to the slopes and all the bars.
    • Leisure trip
    • Group
    • Studio with Mountain View
    • Stayed 6 nights

    The room was very small and outdated. However it did the job.

    the location was great.

    Stayed in February 2024

  • Reviewed: 4 May 2023

    7.0
    Great apartment for a group. Lots of walking with this place though.
    • Leisure trip
    • Group
    • Apartment executive 3 bedrooms Els Princeps
    • Stayed 7 nights
    • Submitted via mobile

    location wasn’t where expected. it’s at the top of the hill leaving town.

    good spacious apartment. has everything you need for a self catering stay.

    Stayed in April 2023

  • Reviewed: 21 January 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Apartment
    • Stayed 7 nights
    • Submitted via mobile

    we booked for a group of 9 split across two apartments. when we checked in we were informed that our apartments were in two separate buildings in the town. they were relatively close but it was disappointing that we were not based in the same building and that this was not made clear from the beginning.

    very close to the ski lifts, close to nightlife and supermarkets, very cosy and well stocked apartment. Large comfortable beds and living area, ideal for a group.

    Stayed in January 2023

  • Reviewed: 13 January 2023

    7.0
    The only disappointing part of our stay was the low standard of Customer care.
    • Leisure trip
    • Group
    • Apartment - Split Level
    • Stayed 7 nights
    • Submitted via mobile

    Having to make up beds on Arrival ( 12 midnight) and stripping beds ( 3 am ) and having to drag bags of laundry to office at 3 am. This is NOT a customer oriented service. considering price of accommodation I feel this is a very mean service and very disappointing.

    location, compact, practical, clean

    Stayed in January 2023

  • Reviewed: 1 February 2025

    1.0
    Not for me
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The apartment was not cleaned. We found mold everywhere (see pictures). The chopping board was previously used and not cleaned. Glasses with water from previous groups left in rooms. Pubic hairs found in towels and bed sheets. Yellow stains on pillows

    Location was good

    Stayed in January 2025

  • Reviewed: 4 April 2024

    10
    Lovely
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 6 nights
    • Submitted via mobile

    Very comfortable

    Easy to find and very safe

    Stayed in April 2024

  • Reviewed: 19 March 2024

    5.0
    If it weren't for the location I'd of checked out after first night
    • Leisure trip
    • Family with young children
    • Superior Studio (4 Adults) - Encamp 29
    • Stayed 8 nights
    • Submitted via mobile

    Parking in the village is a total con and they will tow you within minutes. After a tough day on the slopes this apartment was terrible to chill and relax as the couch and beds were shockingly uncomfortable. Mould behind the bed on the wall just made it a horrible place to try to relax

    The access for ski lift was very close as well as restaurants and ski rental shops.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Apartment
    • Stayed 7 nights
    • Submitted via mobile

    We had mice in the walls of our apartment. One night they changed the building access code so we couldn’t get into one apartment and ended up staying on the floor of our friends’ apartment.

    The apartments were well furnished and comfortable. Location was very good.

    Stayed in February 2024

  • Reviewed: 28 January 2024

    4.0
    Dirty & Unsafe
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    I was NOT going to write a poor review but we have received nothing from the owners!! a small discount would of been appreciated!! we paid £1700 to stay in a dirty apartment. We got there Christmas Eve and we had to spend 1/2 a day cleaning it. We were also accused of broken/missing things from the apartment (this is because the apartment was not checked before the last guests left) The plug sockets were unsafe with wires hanging out of the wall. No pillow cases or duvet covers, oven trays missing so we Couldnt use the oven. Hairs in the sink and mirrors were filthy, Floors were sticky and had not been cleaned. If you do stay in this apartment please take pictures and videos of everything in the apartment before your stay, they are super quick to accuse and take your deposit.

    The location

    Stayed in December 2023

  • Reviewed: 28 December 2023

    3.0
    Really not great.
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The location is not as advertised on Booking.com. It is much further from the ski lift and is NOT ski in/ski out. And there is no parking or even loading zones anywhere close by, so you must drag your bags and gear many blocks and up/down flights of stairs to the unit. The lift was broken. There are no rags, brushes or dish towels for the kitchen, no bath mat for the shower, not even a shower curtain. No fitted sheets or duvet covers for the beds. So you’re sleeping on dirty blankets/mattresses. The dining table has only 3 chairs. Zero consumables: No soap, dish detergent, scrub brush, trash can liners, toilet paper, napkins, salt, pepper, sugar, cooking oil, and things like that. Zero. So you are on a camping trip and must bring EVERYTHING. Every window is filthy and gross to look outside. You are expected to clean dishes, floors, strip beds and transport dirty towels and linen across town. Yet the unit/dishes were not clean when we arrived. I was also charged for a broken item, even though I did not break it.

    The internet worked. The appliances worked. The heating (sorta) worked.

    Stayed in December 2023

  • Reviewed: 30 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Apartment executive 3 bedrooms Els Princeps
    • Stayed 7 nights

    The apartment was dirty on arrival. We were expected to pay for cleaning although that was not included in the description of our reservation. No duvet covers, only sheets. No facilities for storing skis and drying boots.

    Very close to the ski lift. We got help with ski rental and printing ski passes.

    Stayed in March 2023

  • Reviewed: 18 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Very bad Wi-Fi Internet

    Good location

    Stayed in February 2023

  • Reviewed: 17 March 2023

    1.0
    Very poor
    • Leisure trip
    • Group
    • Apartment executive 3 bedrooms Els Princeps
    • Stayed 7 nights
    • Submitted via mobile

    Dear Ski friends, ***SCAM ALERT*** I recommend from my heart to skip this host apartment as they are rude people who tried to scam us. We traveled as 6 people on ski vacation as we arrived to check-in for an apartment, took keys and went to it , and found out that it's not what was in the pictures. Totally different with fewer rooms and beds! When we return to ask them if it's not what we ordered they say that it's the order and we don't have any bigger rooms than that. We showed them a screenshot of the Booking on the order that was made and they went silent and gave us another room as an “apology”. (so 3 people in each room). Not to mention that you get 1 towel and no replacements , Wifi is non-existing (speed) . Bed sheets were hidden away. You needed to find it . And the most greedy thing here is the host want to give us Fine of 50 euro for leaving apartment not clean while we cleaned everything with vacuum and throw away garbage Left the apartment close as we received it . Only pro about this apartment is the view from the window. So if you decide to stay there 1. Screenshot all the booking order you made online so you can provide evidence 2. Go to cleaning school and get a degree in house houlding cause the standards of the host are ridiculous. 3. Avoid this host.

    Stayed in March 2023

  • Reviewed: 11 March 2023

    1.0
    • Leisure trip
    • Group
    • Studio with Mountain View
    • Stayed 6 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 8 February 2023

    9.0
    Excellent value for money, exceeded our expectations
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 5 nights

    The noise is to be expected being so close to everything but it didn't affect us too much. Well worth it to be so central. Shame about cleaning fee on departure, would like to think this is included when booking.

    Amazing locations right in the middle of everything, bars, restaurants and most importantly literally across the road from ski lifts. Apartment was very clean and felt brand new on arrival (we stayed in deluxe appt for 6). Very spacious and enough cooking stuff etc for the week. Hosts were very accommodating and even printed our lift passes for us in their office to save us the following day.

    Stayed in February 2023

  • Reviewed: 30 January 2023

    9.0
    Nice apartment, decent location, I would stay here again.
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Only one set of keys. Had to take laundry to agency whilst carrying all luggage, skis and boards, but it wasn't the end of the world tbh.

    Short walk to slopes. Decent beds and facilities. Clean. Agency helpful.

    Stayed in January 2023

  • Reviewed: 12 January 2023

    5.0
    Not what i expected.
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 4 nights
    • Submitted via mobile

    We collected our keys, had trouble finding the property and was given the wrong code so couldnt get into the property. Then on departure we had to carry all the bedding and sheets across town as they do no cleaning unless you pay 50 euros.

    Stayed in January 2023

Showing 1 – 25

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