Reviews of ALEGRIA President 4 stars

Hotel is located in street side unfortunately window glasses are not sould proof, ventilation in hotel is not happening due to separate each floor with separated doors which makes it too difficult to remove bad smells

Noisy street and not sound proof windows, bad smell in halways

Good sized room, clean, friendly staff, location near bus station.

Nothing

Food was good

Not so clean and old hotel

The Staff was very friendly

It was far from the center

We arrived at the property at reception desk my husband noticed a policeman about to issue a parking ticket. Luckily he didn’t, this should be made more clear when booking in. The location was good.

The rotunda car park is a nightmare to get your car in, they also charge 17 euros per night, it should be free. If I had known this I would not have booked this hotel. It was terrible. The bar and cafe were never open. The breakfast was just about edible, the younger staff member a lady was lovely but the food !!! We were told to buy a swimming hat to use the pool however several people did not have one on so what is the point?

Nothing

Bad customer service: We tried to change the dates for our hiking trip as my partner had an injury a couple of days before. I submitted the request via booking.com and told by the hotel not to worry that we will hear back in a few hours. No response at all. I called several times with no answer or told to call back. When I finally spoke to someone from the hotel 1 day before the booking, I was told there were no available rooms for the dates I selected even though I could book those same dates through the app. The hotel had availability but just did not want to help us in any way for our only vacation of the year. No security: When we arrived at the hotel, we could leave our luggage before check-in but the receptionist just left it on the side all afternoon where anyone could take it. Chaotic check-in: When we came back to check-in there was a very long queue. The receptionist let people push in and the whole process was very long even though we and most others had already checked in online. It was nearly 1 hour before we managed to get our room key. Dirty room: blankets are provided but they were filthy, with marks all over them. Also found dark stains on the white towels + hair in the bathroom. Noisy room: the room faced the street and you can hear every car and motorcycle pass. Bring earplugs if you want to try sleep. Weak WiFi: this kept cutting out or was quite slow. (BTW, our mobile SIMS did not work at all in Andorra. We were told that most from the rest of Europe don't and you had to buy a local SIM instead.) Broken items: we had no idea if the fridge in the room was broken or it was in but just wasn't cold. The hairdryer was also broken. On top of this, as you can see the location is not ideal. It's a 30 minute walk into the centre. No taxis in sight, but a few buses going passed from time to time.

Good location. Only 15 min walk into the main town. On a busy street but our room was at the back so didn't disturb sleep Complimentary water in fridge

No coffee/tea facilities in room Bed very uncomfortable and 2 put together for a double Lighting in room was poor Coffee shop was closed Bar didn't open till 8pm. Wanted a cold drink on arrival after a long motorbike journey Little bar few doors down was great though. Under 5 pound sterling for 2 bottle of beer and a wine with complimentary bowls of crisps

Good-sized room. Comfortable bed.

The light fixture in the bedroom was broken and the switch kept falling off The shampoo holder was broken

Good sized rooms for the price.

There was no natural light on the room and quite a walk from the centre.

Parking was not available and we had to park 2km away and very costly. Bathroom's flush tank was not working. Bath Gel was almost empty. Staff was not operative. The soor key malfunctioned

Excellent location, secure parking undercover for motorcycles, roof top swimming pool and hot tub that was well received, outstanding breakfast. Very good value for money

We arrived in a heatwave and the A/C was not working properly,

Absolutely fantastic, room was amazing and all the staff were lovely and so obliging, nothing was too much trouble.

Car parking was a bit tight but manageable.

Location

I paid fpr the parking and i WAS NOT NOTIFIED THAT IT IS NOT FOR CARS!!! i almost skratched my car!! unexeptable!

Hotel is excellent value for money and in a good location for the town centre

Position in town was great for getting around , good safe parking for our motorcycles , friendly staff and loved swimming pool on roof.Excellent breakfast

Could do with tea and coffee making facilities in room

Good location in Andorra

Hotel OK.

.

Breakfast.

The location and parking spaces on its premises. Spacious room!

The hotel feels like it needs TLC. For a four star hotel amenities are run down. Sometimes I did not appreciate is a strong drainage smell in our bathroom. The swimming pool area is tiny and there are no loungers.