1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
This is a fantastic value hotel. It's a 10 minute walk to Times Square, mins to a subway ( we used this a lot ), yes there are some interesting characters about but hey it's NYC. We never once felt uncomfortable. The staff were very friendly and accommodated our requests with a smile. The breakfast was great, a lot of choice, the kids loved the "make your own waffles" and the staff in the breakfast room were so good. The room was a good size, certainly for new york - always smaller than european rooms, but you are not going to spend a lot of time in the room. We would happily stay here again.
Negative section of review
The water was discoloured as the day went on, we used bottled water to brush our teeth etc.
New York, New York State
Positive section of review
The room was excellent and location was brilliant. It was super easy to get to the hotel from the airport. Bed was very comfortable, bathroom and shower was great. Their rooftop bar at night was also an amazing touch.
Negative section of review
The elevators were sometimes very crowded and slow.
New York, New York State
Positive section of review
Hotel is very close to Times Square. Lots of dining options in walking distance. Laundry facilities within the hotel was very handy. The staff were very friendly and helpful.
Chicago, Illinois
Positive section of review
Location is excellent. Osmar the security guy who found my sunglasses was very helpful. Bar staff were good.
Omaha, Nebraska
Positive section of review
The Alice in Wonderland theme is very nice. Gym was clean and everything I needed worked properly.
San Antonio, Texas
Positive section of review
Excellent location Very friendly staff Kickback and breakfast were basic but a good touch
Negative section of review
Terrible nights sleep as you can hear everything going on in the corridor. The doors must be paper thin. Stairs from level 1 to level 2 still covered in popcorn from night before Only valet parking on site
Richmond, Virginia
Positive section of review
Quirky design! Interesting concept.
Negative section of review
Rooms were a bit basic - looked great in photos but didn’t live up to expectations. Staff too laid back! Reception staff when we arrived were not very professional or attentive (receptionist was eating crisps when I approached desk to check in). No help with luggage.
San Francisco, California
Positive section of review
Clean and well located.
Negative section of review
Our room had a view of an alley that had people doing drugs and urinating.
Rosemont, Illinois
Positive section of review
The staff
Negative section of review
The sound isolation
Spokane, Washington State
Positive section of review
Geographical place.
Negative section of review
Didn’t like the food and noise.