Get the celebrity treatment with world-class service at Swissôtel Wellness Resort Alatau Almaty

Situated in Almaty, 20 km from Medeo, Swissôtel Wellness Resort Alatau Almaty features accommodation with a restaurant, free private parking, a fitness centre and a bar. This 5-star hotel offers room service and a shared lounge. The hotel has an indoor pool, hammam and a 24-hour front desk. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Swissôtel Wellness Resort Alatau Almaty rooms are fitted with bed linen and towels. The accommodation offers a continental or buffet breakfast. Guests can relax in the wellness area, including a sauna, and a hot tub, or in the garden. Guests can make use of the business centre or relax in the snack bar. First President of Kazakhstan Park is 6 km from Swissôtel Wellness Resort Alatau Almaty, while Dolphin Entertainment Centre is 8 km from the property. The nearest airport is Almaty International Airport, 23 km from the hotel.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Swissôtel Hotels & Resorts
Hotel chain/brand
Swissôtel Hotels & Resorts

Property highlights

    • Top location: Highly rated by recent guests (9.2)

    • Breakfast info

    • Buffet

    • Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 large double bed
1 large double bed
1 large double bed
1 large double bed
2 single beds
2 single beds
2 single beds
2 single beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Mahra
    United Arab Emirates United Arab Emirates
    Amazing hotel. Staff is so friendly.. you get everything you need in one place . Restaurant,spa, and natural..
  • Surendra
    India India
    We liked breakfasts - lots of options. Some of it would be changed every morning - for example, porridge, types of sausages, sweets, cheese, cold cuts, etc...Gluten free bread, different kind of eggs (duck, chicken, quail) and you could make...
  • Surendra
    India India
    Everything splendid with courteous and smiley service. Cut fruits and more ripe fruits need to be added.
  • Surendra
    India India
    Breakfast was very well organised with lot of variety but I missed more cut fruits, FRESH fruit juices, milkshake, cold coffee. Apples and pears were not sweet or ripe. Missed grapes also. Staff was extraordinary, very helpful and service was...
  • Faisal
    United Arab Emirates United Arab Emirates
    My stay at Swissôtel Almaty was nothing short of extraordinary — a truly unforgettable experience. The atmosphere was serene, surrounded by nature, offering the perfect blend of relaxation and comfort. The entire team was welcoming and...
  • Alena
    Czech Republic Czech Republic
    The staff at the reception was so friendly and helpful they asked the Chef in the kitchen to make pancakes for my daughter (just for her) although it was not on the menu, because we arrived late for breakfast and she was sad she missed the...
  • Talal
    United Arab Emirates United Arab Emirates
    Amazing views, spacious and clean rooms, great service.. thank you Dilnaz for the warm welcome and making my stay worthwhile!
  • Ann
    Ukraine Ukraine
    Stuff trained so well, amazing spa and gorgeous view
  • Kristina
    Estonia Estonia
    staff was very friendly, wellness spa was good with several saunas, nearby were Alatau mountains for alpine skiing the panoramic view from hotel rooms for mountain.
  • Satish
    United Arab Emirates United Arab Emirates
    Nice hotel never except hotel facilities above the 5 star

Hotel surroundings

Restaurants

3 restaurants on site
  • The Quarter
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Traditional
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Moxie bar
    • Cuisine
      International
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern • Romantic
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Café Swiss
    • Cuisine
      International
    • Open for
      High tea • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

House rules

Swissôtel Wellness Resort Alatau Almaty takes special requests - add in the next step!
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of KZT 40,000 is required on arrival. That's about US$74. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3 years
Cot upon request
Free
Extra bed upon request
KZT 12,000 per child, per night
4+ years
Extra bed upon request
KZT 12,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverCash

The fine print

Need-to-know information for guests at this property

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of KZT 40,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Swissôtel Wellness Resort Alatau Almaty