El Deseo Serendipity Tortuguero

–Excellent location - show map
+207 photos
Scored 8.4
Rated very good

Staff

9.4

You might be eligible for a Genius discount at El Deseo Serendipity Tortuguero. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Beachfront Location: El Deseo Serendipity Tortuguero in Tortuguero offers direct beachfront access with stunning sea views. Guests can relax on the sun terrace or explore the lush garden. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms, and free WiFi. Additional amenities include soundproofing, work desks, and private entrances. Dining Experience: The traditional restaurant serves American, Mexican, and local cuisines with vegetarian, vegan, and dairy-free options. Breakfast includes warm dishes, pancakes, cheese, and fruits. Exceptional Service: Highly rated for its attentive staff and excellent service support. Guests appreciate the convenient location and easy access to Tortuguero Beach, just a few steps away.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Airport shuttle
  • Beachfront
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • Bar

Property highlights

Top location: Highly rated by recent guests (9.1)

Breakfast info

Vegetarian, Vegan, American

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
1 large double bed
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Lay
United Kingdom United Kingdom
“Brilliant customer service. They could not do enough to help us!”
Lay
United Kingdom United Kingdom
“Our daughter forgot her laptop which she needed for work and Cooper ( hotel manager) could not have been more helpful - lending us his own personal one to use. Absolutely outstanding customer service from him particularly, but also from all the...”
Sally
United Kingdom United Kingdom
“Had a lovely stay and the service was really good. They carried our bags from the boat and nothing was too much trouble. Nice area outside with seating overlooking the sea. Perfect location.”
Jessica
Netherlands Netherlands
“Absolutely wonderful staff! They are incredibly kind and always ready to help—whether it’s arranging transportation for your luggage, assisting with activities, or welcoming you with a refreshing drink upon arrival. The location right by the beach...”
Bastien
France France
“Beautiful place to stay. Quiet and well managed by Cooper. It is not cheap, but this is a gd standing for such a remote place. Verry easy organisation and communication before arrival.”
Roy
United Kingdom United Kingdom
“The staff were helpful and friendly and the location was amazing”
Andrew
United Kingdom United Kingdom
“Great staff lead by Viviana. Always so willing to help us experience the delights of a fabulous community.”
David
Netherlands Netherlands
“Great location at the beach, close to the tow 2-3 minutes walking. The staff was superfriendly and helpfull”
Christine
Ireland Ireland
“Comfortable beds. Lovely breakfast. Helpful staff. A 10 minute walk to town centre. Could book tours through the hotel. Johnny the tour guide was amazing!!! So so knowledgeable and fun.”
Miranda
United Kingdom United Kingdom
“Cooper was brilliant and meet us from the port to carry our bags etc . Location on the beach next to the national park . Helped us to organise tours to see the Turtles and boat trip on the canals . Gave us torches and binoculars to use . Breakfast...”

Hotel surroundings

Restaurants

1 restaurant on site
Restaurant #1
  • Cuisine
    American • Mexican • Local
  • Open for
    Breakfast • Cocktail hour
  • Ambiance
    Traditional
  • Dietary options
    Vegetarian • Vegan • Dairy-free

House rules

El Deseo Serendipity Tortuguero takes special requests - add in the next step!
Check-in
From 11:00 to 21:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 05:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroDiscoverCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform El Deseo Serendipity Tortuguero in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.