Please note that any reservations from high-risk areas will not be accepted. The classification of high-risk areas is subject to government announcement in real time. You must provide a green health code before check-in. For more information, please contact our hotel Guest Service.

In light of the recent novel coronavirus developments and for precautionary measures, some of the hotel’s restaurants, bars and recreational facilities may have limited services. For inquiries, please contact the hotel directly.

Any unauthorized commercial photography and other profit-making activities in the public areas or rooms of the hotel are prohibited.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Andaz Shenzhen Bay in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.