Five-Star Hotels in Chetumal

The room was spacious and clean and the staff made every possible effort to communicate with me even though they spoke very lil English.

Absolutely stunning from beginning to end. Gorgeous property facing Bacalar Lagoon and the sunrise. The rooms, the restaurants, the terrasse, the yoga studio, the spa: everything feels peaceful and harmonious. The food and drink options are creative and elevated. There is a very thoughtful welcome ceremony upon guest arrival that I truly enjoyed. Free paddle board and kayaks to explore the lagoon on your own. I wish I stayed there for a full week!

Kokoro Mio is simply amazing! The hotel overall and the treehouses are incredibly beautiful, the staff is super friendly and helpful, and there is a good atmosphere and plenty of activities to fully relax. I would 100% recommend going here!

Great restaurant, free kayaks and SUP, friendly and service minded staff, best place by the lagoon from what we saw from our kayaks

The location is amazing, it seems to be in a tropical garden. The staff is very attentive and everything‘s been perfect as you can enjoy the beautiful direct access to the lagoon, a relaxing vibe and great food as well

Everything! Not least the service by the personnel (see the rest of the recommendation)

It's very peaceful, each room has enough privacy so you don't feel like you're constantly bumping into other tourists. They also do morning yoga classes, which was great to start the day.

Amazing, professional and helpful staff !

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Everything was amazing! We loved every minute of our stay, breakfast was delicious, location just across the laguna, sunbeds always available. Made such an amazing escape from daily rutine, such a paradise