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I've really enjoyed my stay at the Balcón del Arte Hotel, after booking my room I instantly received a message confirming all the hotel details (hotel name, address, contact details) and on the day of arrival I was greeted by a very lovely staff member (I'm sorry, I don't recall the name!). I received a key to my room as well as the front door, which is very helpful as it allows you to come and go without disturbing anyone. The room itself was clean, the bed was comfortable, bedding was warm AND... There's hot water in the sink and the shower! All my priorities have been met, so I can't complain at all haha Another bonus was that despite it being 6 degrees Celsius at night during my stay, this has somehow been the warmest hotel room I've stayed in whilst visiting Cuenca, which was a nice surprise, especially as there's no heating. Overall, this hotel offers the perfect location, perfect facilities, perfect care/treatment aaand the perfect price. Thank you so much and I will definitely be back! P.s. Regarding some things mentioned in the comments of previous guests: - Someone mentioned light coming in through the curtains; the light in the corridor is turned off at night, so although it can shine through the curtains when it's on in the early evening, it's not a problem during the night. My room was pitch black. - Someone also mentioned being concerned about the bathroom windows leading out into the hallway, because someone could potentially look inside... I don't think that's something to worry about, the windows are quite high up and someone would have to be very tall, or stand on something, in desperation to do that. 😅

Location and everything very comfortable

Close to town. Spotlessly clean. Comfortable beds. Nice outdoor area for breakfast.

Lovely old building, beautifully restored and decorated and comfortably furnished. Very convenient location, walking distance of everything, including the tram stop to the bus station and airport. Spacious bedroom, fabulously quiet, comfy bed, extensive buffet breakfast. Shared balcony with sofas and chairs to relax in the open air if, like us, you prefer to be outside in the daylight. Very pleasant, helpful and friendly staff. We were able to leave our bags after checking out and after a day exploring Cuenca relaxed in the hotel lounge for a couple of hours before our evening flight to Quito - so much nicer than waiting at the airport! This hotel is the best we’ve stayed at in our four weeks in Ecuador and perfect for a two or three night stay.

I have stayed twice at this location while in Cuenca. Not disappointed, food was excellent !!

Great hosts. They always made sure that I had everything I needed. In my eyes, the services provided are going an extra mile for the guests which I appreciate a lot. One of my best stays.

Excellent breakfast. So close to old town

Incredible place Breakfast was fantastic fresh juices and eggs prepared as you like Location is amazing and staff all super friendly Amazing lounge upstairs to rest after the day Would have stayed longer except was fully booked!

Everything was excellent food attention I love it the staff was very friendly and kindness with us